Transform technology into opportunity as a ServiceNow Architect SME at GDIT. Shape whats next for mission-critical government projects while shaping whats next for your engineering career.

MEANINGFUL WORK AND PERSONAL IMPACT
As a ServiceNow Architect SME, the work youll do at GDIT will be impactful to the mission of our customers. You will play a crucial role via the following:

• Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions, ensuring scalability, security, and alignment with business goals and industry best practices (ITIL, CSDM)
• Oversee the deployment, administration, and maintenance of ServiceNow instances, ensuring configuration consistency across development, QA, and production environments, and managing upgrades and performance optimization
• Act as a ServiceNow subject matter expert (SME), providing technical guidance and mentorship to development teams, conducting code reviews, and enforcing architectural standards and governance processes
• Create estimations on effort required to produce ServiceNow functionality
• Advise and oversee the software testing process to ensure that all NFRs are clearly tested
• Collaborate closely with system and software architects and product teams tomonitor, troubleshoot, andoptimizeour system and software development lifecycle
• Identifypotential risks and issues related to the solution and takeappropriate stepsto mitigate them
• Provide expert-level support for complex incidents, performing root cause analysis and ensuring platform stability and performance
• Create and maintain comprehensive technical documentation (design specifications, architecture diagrams, process flows) and effectively communicate complex technical concepts to both technical and non-technical stakeholders to create alignment between customers, management, and engineering staff
• Serve as the technical advisor, overseeing all technical aspects of implementations, resolving technical issues, and defining best practices for configuration, scripting, and workflow automation
• Serve as the primary technical face of the organization to key customers and stakeholders
• Proactively ensure customer satisfaction, deeply understand their mission-critical needs and strategicobjectives, and drive alignment between customer expectations and the engineering organizations delivery roadmap to guarantee successful mission outcomes
• Refine, elaborate, and document customer requirements
• Define and documentappropriate technologiesto satisfy requirements
• Collaborate with engineering teams to solve technical problems and prioritize issues
• Mentor other architects and engineers
• Maintain current ServiceNow and industry certifications, while obtaining additional certifications

WHAT YOULL NEED TO SUCCEED
Bring your engineering expertise along with a drive for innovation to GDIT. The ServiceNow Architect SMEmust have:

Required Education:Technical Training, Certification(s) or Degree

Preferred Education: Bachelors degree in related field

• Associates degree plus 2 additional years of experience may be considered in lieu of Bachelors
• Masters degree will reduce the total experience requirement by 2 years
• Doctoral degree will reduce the total experience requirement by 3 years

Required Experience: 10+ years of progressively responsible experience in ServiceNow architecture roles, including significant experience providing technical leadership and guidance

Required Technical Skills:

• Extensive experience with ServiceNow architecture, development, and best practices, including strong knowledge of the platform's core modules
• Deep proficiency in JavaScript (client-side and server-side), Glide API, HTML, CSS, and AngularJS
• Prior hands-on work with ServiceNow or modern DevOps tooling
• Ability to produce level of estimates and basic deployment plans for ServiceNow functionality
• Demonstrated ability to independently develop technical engineering roadmaps, architecture diagrams, reference architectures, and supporting visuals to drive alignment and communicate long-term direction
• Excellent understanding of the Agile software testing process and lifecycle, from smoke test to integration to production deployment
• Ability to identify, understand, document, and create functionality aligning with customer value streams
• Strong proficiency with integration technologies like REST APIs, SOAP, and web services
• Keen understanding of modern web technologies and cloud computing architectural principles for cloud-based platforms, including self-hosted IL-5 and IL-6 ServiceNow implementations on commercial clouds.

Required Skills:

• Demonstrable experience presenting complex design and solutions to government customers
• Practical experience implementing DevSecOps practices, Agile methodologies, and associated toolchains
• Hands-on experience leading the end-to-end evaluation of commercial off-the-shelf (COTS) software and components for technical fit, security, performance, scalability, and integration within complex environment
• Ability to identify and learn new technologies quickly
• Highly organized, detail-oriented, and able to track and manage multiple deliverables and timelines across product teams and task orders
• Excellent communication skills for collaborating with both technical and non-technical stakeholders
• Strong presentation skills with the ability to confidently articulate in-depth technical concepts and recommendations to both technical and non-technical stakeholders
• Proven strong leadership, conflict-resolution, and problem-solving skills
• Strong analytical and debugging skills
• Ability to coach, guide, and mentor junior developers

Required Certification(s):

• ServiceNow Certified Systems Administrator

Preferred Certification(s):

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist

Clearance Level:Must possess an active Secret or higher clearance

US Citizenship Required

Location: Remote; candidates local to the DMV area are preferred

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Flexibility: Full-flex work week to own your priorities at work and at home
Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in software development at GDIT and youll find endless opportunities to grow alongside colleagues who share your dedication to advancing innovation.

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